jitta's Privacy Policy
Your personal information at jitta is stored with the highest level of security. This policy details how we collect, use and protect your information.
1. Introduction and Scope of Policy
jitta is a safe and reliable online casino and betting platform for players in Bangladesh. We handle the personal information you provide while using our services with the utmost care and responsibility.
This privacy policy applies to all services on the jitta platform — including the website, mobile version, live casino, slots, cricket betting and customer support. You are encouraged to read this policy carefully, as it contains important information about your legal rights and our obligations.
By using jitta's services you agree to the terms of this privacy policy. If you disagree with any part of this policy, we recommend refraining from using our platform. This policy has been prepared following internationally recognised best practices in data protection.
If any changes are made to this policy, we will notify members through the website and update the "Last Updated" date at the top of the policy. Continued use of the service after changes have been made will be considered acceptance of the new policy.
2. Information We Collect
jitta collects your information through various methods. The types of information collected and the purposes are explained in detail below.
2.1 Registration and Account Information
Information you provide when creating an account includes:
- Full name and date of birth (for age verification — service for users aged 21+)
- Email address and mobile number
- Residential address
- Preferred language and currency
- Username and password (in encrypted form)
2.2 Identity Verification Information (KYC)
jitta follows a Know Your Customer (KYC) process to prevent fraud and meet legal obligations. The following documents may be requested during this process:
- National Identity Card (NID) or passport copy
- Proof of current address (utility bill or bank statement)
- Proof of ownership of payment method
2.3 Financial Information
We collect transaction-related information to process deposits and withdrawals. jitta currently accepts payments via bKash, Nagad, Rocket and bank transfer. We do not store any full card numbers or complete bank account details.
2.4 Technical and Usage Information
The following information is collected automatically while you use the platform:
- IP address and device identifier information
- Browser type, version and operating system
- Login and logout times and session information
- Pages visited and content clicked
- Gaming history and betting patterns
- Referral source (where you came from to reach the site)
Cookies and Tracking Technology
jitta uses cookies and similar tracking technologies. Cookies are small text files stored on your device. They are used for session management, saving preferences and analysing platform performance. You can control cookies through your browser settings, though this may limit some services.
3. Purpose of Information Use
jitta uses collected information only for the specific purposes listed below. We do not sell or transfer your information to any third party without authorisation.
3.1 Service Operation and Development
- Account creation, verification and management
- Processing deposit and withdrawal transactions
- Gaming history and balance tracking
- Providing bonuses and promotions (such as the 200% welcome bonus)
- VIP programme management (Bronze, Silver, Gold)
- Technical issue resolution and customer support
3.2 Security and Compliance
- Detecting and preventing fraud, money laundering and cheating
- Age verification (confirming 21+)
- Enforcing the single account policy
- Monitoring responsible gaming policy
- Meeting applicable legal obligations
3.3 Communication and Support
- Customer support via 24/7 live chat (in Bengali)
- Sending important account notifications and updates
- Informing about policy changes
- Informing you about relevant offers and promotions with your consent
3.4 Analysis and Improvement
We use aggregated and anonymised analytical data to improve the user experience on the platform and to introduce new services. No individual can be identified from this data.
4. Sharing Information with Third Parties
jitta treats your personal information as strictly confidential. We share information with third parties only in the following limited circumstances:
4.1 Service Provider Partners
Necessary information is shared with trusted technology and payment partners who assist in running our services. This includes payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, technology infrastructure and fraud detection services. These partners process information only in accordance with jitta's instructions and are bound by confidentiality agreements.
4.2 Legal Obligations
Information may be provided as required by court orders, government agency requests or applicable law. In such cases jitta will endeavour to notify you to the extent possible, unless prohibited by law.
4.3 Business Changes
In the event of a merger, acquisition or asset transfer, your information may be transferred to the new entity. We will provide advance notice in such situations and the new entity will be bound to comply with this privacy policy.
What we never do
- We do not sell information to advertisers or marketing companies
- We do not share your financial information with unauthorised third parties
- We do not build profiles to hand over to third parties without your consent
- We do not use information for unrelated business purposes
5. Data Protection and Security Measures
jitta applies industry-standard security measures to protect your personal information. Our platform ensures SSL encryption and fair play.
5.1 Technical Protection
- All data in transit secured through 256-bit SSL/TLS encryption
- Encryption of stored data (encryption at rest)
- Regular security audits and vulnerability assessments
- Two-Factor Authentication facility
- Firewall and intrusion detection systems
5.2 Administrative Protection
- Limited employee access — "need to know" basis policy
- Staff team with thorough background checks
- Regular security training and awareness programmes
- Rapid response plan in the event of a data breach
5.3 Steps in the Event of a Data Breach
If a data security breach occurs, jitta will notify affected users in a timely manner in accordance with applicable law and will take immediate steps to limit the damage. We will also inform the relevant authorities as required.
However, transmitting information over the internet is not entirely risk-free. While we are committed to providing maximum protection, we cannot guarantee complete security. You also bear responsibility for keeping your password and account information confidential.
6. Data Retention Period
jitta retains your personal information only for as long as necessary. The retention period depends on the type and purpose of the information.
6.1 Active Accounts
All account information is retained for as long as your account remains active. We delete unnecessary or outdated information through regular reviews.
6.2 Closed or Inactive Accounts
Even after an account is closed, certain information is retained for a defined period due to legal and regulatory obligations. This information is accessed only where legally required.
6.3 Transaction Records
Records of financial transactions are retained for as long as necessary to meet Anti-Money Laundering (AML) regulations and financial audit requirements.
6.4 Data Deletion Requests
After legal obligations have been met, you may request deletion of your information. This request can be sent to [email protected]. We will process the request within a reasonable time and delete the information where legally possible.
7. Your Rights and Choices
You have important rights over your personal information at jitta. We are committed to upholding these rights.
Right to Access Information
You may request to see what information jitta holds about you. We will provide a detailed report within 30 days.
Right to Correct Information
If your information is incorrect, request a correction. Information can be updated through account settings or via support.
Right to Delete Information
After legal obligations have been met, you may request deletion of your information. We will fulfil the request where legally possible.
Right to Data Portability
You may request your information in a structured and machine-readable format, which can be used on another platform.
Right to Object to Processing
You may object to the processing of your information for specific purposes. You can opt out of marketing communications at any time.
Right to Restrict Processing
In certain circumstances you may request a temporary restriction on the processing of your information.
To exercise these rights, email us at [email protected] or contact us via 24/7 live chat. We will verify your identity and process your request within the designated timeframe.
8. Responsible Gaming & Data Use
jitta places the highest priority on responsible gaming. We monitor your gaming behavior to detect signs of problematic gaming at an early stage.
Information collected for this purpose is used solely for your protection. We can identify risky gaming patterns through automated systems and human review, and may contact you or impose limits on your account if necessary.
You can also request to set limits, self-exclude, or temporarily suspend your account. Visit the Responsible Gaming page to learn more.
9. International Data Transfer
jitta uses technology infrastructure that meets international standards. In some cases, your data may be stored or processed on servers located outside Bangladesh.
For such data transfers, jitta ensures that the destination country or organization complies with internationally recognized data protection standards. The necessary contractual safeguards are put in place.
For more information about international data transfers, contact us at [email protected].
10. Privacy of Minors
jitta's services are exclusively for individuals aged 21 and above. We do not knowingly collect any personal information from minors.
Age verification is mandatory during the registration process. If we become aware that a minor has created an account, that account will be closed immediately and the collected data will be deleted.
If you believe a minor is using jitta, please let us know at [email protected].
11. Policy Changes & Updates
jitta may update this privacy policy from time to time due to business changes, legal requirements, or service improvements.
For significant changes, we will notify you in the following ways:
- Displaying a clear notice on the website
- Sending a notification to your registered email
- Informing you of the changes at the time of login
If you continue using jitta's services after a change, this will be considered your acceptance of the new policy. If you do not wish to accept the new policy, you may request to close your account before the changes take effect.
Previous versions will be made available upon request.
12. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to contact us. jitta's customer support team is always ready to assist you.
Related Pages:
- Terms & Conditions — full terms for using the platform
- Responsible Gaming — guidelines for safe gaming
- FAQ — answers to common questions
- About Us — learn more about jitta