jitta Terms and Conditions
Reading these terms and conditions in full is required before using the jitta platform. This page describes in detail all conditions relating to accounts, bonuses, payments and responsible gaming.
Introduction and General Terms
jitta is an online casino and betting platform that provides live casino, slots, cricket betting and other gaming services for players in Bangladesh. These terms and conditions apply to the website, mobile application and all related services operated by jitta.
This document forms a legally binding agreement between jitta and the user. jitta reserves the right to amend these terms at any time. Continued use of the platform after any amendment will be considered acceptance of the updated terms.
Account Registration and Management
Registration Requirements
- Each individual may open only one account.
- All information provided at registration must be accurate, complete and up to date.
- An account opened with false information may be cancelled at any time.
- A valid email address and mobile number are required for registration.
- jitta may request official documents at any time for identity verification.
Account Security
- You are solely responsible for keeping your account password confidential.
- Transferring or sharing your account with a third party is prohibited.
- Any suspicious activity must be reported to jitta support immediately.
- jitta is not liable for any unauthorised use of your account.
- Use a strong password to protect your account.
Account Verification Process
jitta follows a KYC (Know Your Customer) policy. You may be required to submit the following documents for withdrawals above a certain amount or upon request by jitta:
- A copy of your National ID (NID), passport or driving licence.
- Proof of current address (utility bill or bank statement).
- Proof of ownership of the payment method used.
Withdrawals may be put on hold until verification is completed.
Deposit, Withdrawal and Payment Policy
Deposit Terms
- Minimum deposit amount: ৳500 (all methods).
- Accepted payment methods: bKash, Nagad, Rocket and bank transfer.
- Only use your own payment account when making a deposit.
- Using a payment account registered in a third party's name is strictly prohibited.
- Deposits are generally credited to your account instantly.
- If you experience any issue, contact our 24/7 live chat support.
Withdrawal Terms
- Minimum withdrawal amount: ৳800.
- Withdrawals are generally processed within 1 hour.
- Withdrawal funds will be sent to the same payment method used for the deposit.
- Withdrawals may be put on hold if verification has not been completed.
- jitta reserves the right to hold withdrawals in the case of suspicious transactions.
- If a withdrawal request is cancelled, the funds will be returned to your account.
General Financial Transaction Policy
jitta uses an encrypted and secure payment process. All financial transactions are protected by SSL encryption. jitta is not liable under any circumstances to refund deposited funds if the user has violated these terms. If money laundering or fraudulent activity is identified, the relevant account will be suspended immediately and the relevant authorities may be notified.
Bonus and Promotion Terms
Welcome Bonus Terms
- A minimum deposit of ৳500 is required to receive the bonus.
- The wagering requirement for the bonus is 15x (you must wager 15 times the deposit plus bonus amount).
- Withdrawals are not permitted before the wagering requirement is met.
- The bonus applies only once on the first deposit.
- The bonus cannot be converted to cash.
General Bonus Rules
- jitta may change, suspend or cancel any bonus offer at any time.
- Claiming bonuses from multiple accounts is prohibited.
- If bonus abuse is identified, jitta reserves the right to cancel the bonus and any associated winnings.
- Separate terms apply to VIP cashback and other promotions.
- Promotional offers apply only to eligible account holders.
VIP Program Terms
The jitta VIP program has three tiers — Bronze, Silver and Gold. Weekly cashback benefits are available at each tier:
- Bronze: Up to 0.3% weekly cashback.
- Silver: Up to 0.7% weekly cashback.
- Gold: Up to 1.0% weekly cashback.
VIP tier changes are at the discretion of jitta and are determined based on regular gaming activity. VIP benefits are non-transferable.
Gaming Rules and Prohibited Activities
Fair Play Policy
jitta is committed to ensuring a fair and transparent gaming environment for all players. All games operate using certified Random Number Generator (RNG) technology, which is unbiased and unpredictable. jitta strictly adheres to its fair play policy.
Game outcomes are entirely random and cannot be influenced by jitta or any player. If an incorrect payout occurs due to a technical error, jitta reserves the right to adjust the amount to the correct figure.
Game Service Providers
jitta works with a range of reputable game providers, including:
- PG Soft
- Pragmatic Play
- JILI
- Spribe
- Evolution Gaming
- Ezugi
- Microgaming
- NetEnt
Prohibited Activities
The following activities are strictly prohibited on the jitta platform. If any such activity is identified, the account will be closed immediately and all funds may be forfeited:
- Placing bets in a calculated manner with the intent to abuse or circumvent bonuses.
- One individual operating multiple accounts.
- Using any automated software, bots or scripts.
- Using the platform for money laundering or illegal activities.
- Attempting to hack or manipulate the jitta system.
- Fraudulent collaboration with other players (collusion).
- Credit card fraud or chargebacks.
Responsible Gaming Policy
Our Commitment
jitta believes that gaming is for entertainment — not as a source of income or a way to solve financial problems. We give responsible gaming the highest priority and help players build healthy gaming habits.
Self-Control Tools
- Deposit limit: Set a daily, weekly or monthly deposit limit.
- Bet limit: Set a maximum amount for each bet.
- Time out: Temporarily suspend your account for a set period.
- Self-exclusion: Option to permanently close your account.
Recognise the Signs
- Borrowing money to bet or spending more than your set budget.
- Experiencing difficulty controlling your gaming.
- Relationships with family or at work being negatively affected.
- Placing more bets to try to recover losses.
If you notice these signs, please contact our 24/7 live chat support.
Privacy and Data Protection
Personal Data Collection and Use
jitta collects necessary personal information for the purposes of registration and identity verification. This information includes name, date of birth, email address, mobile number and identity verification documents. The data collected is used only for the following purposes:
- Account registration and verification.
- Payment processing and management of financial transactions.
- Customer service and support.
- Fraud prevention and security.
- Meeting legal and regulatory obligations.
jitta does not sell or transfer your personal information to third parties without authorisation.
Cookies and Tracking
Cookies and similar technologies are used on the jitta website. These technologies are necessary for session management, improving the user experience and analytics. Cookies can be disabled in your browser settings, but this may limit some functionality of the platform.
Read our Privacy Policy for more details.
Limitation of Liability and Dispute Resolution
jitta's Limitation of Liability
jitta accepts no liability in the following cases:
- If a game or transaction is interrupted due to loss of internet connection, power failure or other technical reasons.
- For any error or interruption in the software of a third-party game provider.
- If account login credentials are disclosed to an unauthorised person.
- If service is disrupted due to any event outside jitta's control.
Service Complaints
If you have a complaint about jitta's services, please contact our customer support team first. Reach us via 24/7 live chat or by email at [email protected]. We review all complaints with due care and work to resolve them promptly.
Dispute Resolution Process
In the event of any dispute, jitta's decision will be considered final, though users retain the right to file a formal complaint. All disputes will first be addressed through mutual discussion. jitta follows a policy of judging all matters fairly and impartially.
Account Closure & Terms Changes
Account Closure by User
You can close your account at any time through our support team. Before closing your account, please make sure that:
- All active bets have been settled.
- Any remaining funds in the account have been withdrawn.
- There are no pending bonuses or rewards.
Once an account is closed, it may not be possible to reactivate it.
Account Suspension by jitta
jitta may suspend or close an account in the following situations:
- If these terms and conditions are violated.
- If identity verification fails or false information is found.
- If fraudulent or suspicious activity is detected.
- If the person is found to be underage.
- If required for legal or regulatory reasons.
Terms Change Policy
jitta reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, users will be notified via their registered email or through a notice on the platform. Continued use of the platform after any changes will be considered acceptance of the new terms. The most recently updated terms will always be available on this page.
Contact & Support
Support Contact
If you have any questions or need clarification about these terms and conditions, please contact our support team. We provide round-the-clock service in Bengali.
Related Pages
Visit the pages below to learn more about your rights and jitta's policies: